“Very professional, communicated and left the job site as clean as it could be. I will never call another plumbing company again!”
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Tricia Minor-Breton
2 months agoRob kept me up to date with everything. Very professional, communicated and left the job site as clean as it could be. He said it would be a 3-4 day job. Done in 3. It was a huge job!!!!
Jamie O'Donnell
3 months agoCommunication from dispatch was thorough to let us know of a delay. The plumbers who came out were, as everyone who works for Birnie's, efficient and extremely tidy. Thank you Jacob and Kyle.
Drew G (Drew)
8 months agoThe plumber showed up hours late. I had to call to find out where he was. The quote came back at an outrageous $1,019. On top of that, they tried to push a membership plan. When I called to complain, they didn't care.
John G
3 months agoJamie cleaned the pipe and followed with a video from the house to the city connection. A follow-up visit by Robert provided printed details with costs of our options. Very professional. Can't say we were happy about the cost to repair, but the details were provided for us to rev...
Marlene Ilijanich
3 months agoKudos to Gerry and Rob for diagnosing the problem and Tim and Dylon for repairing it. Clean, efficient, knowledgeable, fair - not to mention nice. We are grateful we found your company.
Marco V.
1d agoTechnician arrived on time, fixed our AC quickly, and walked us through what was wrong.
Priya K.
22m agoNo one showed for the morning window and I never got a call back. Very disappointed.
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Drew G (Drew)
8 months ago“The plumber showed up hours late. I had to call to find out where he was. The quote came back at an outrageous $1,019. On top of that, they tried to push a membership plan. When I called to complain, they didn't care.”
Edit before you post online
Thank you for sharing this, Drew. We're sorry your experience fell short - arriving late without a proactive update is not the standard we hold ourselves to, and we understand the frustration. Pricing for valve and fixture work can vary based on scope, and we should have walked you through that clearly upfront. We'd welcome the chance to talk through what happened. Please reach out to our office directly so we can ma...
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Preview data from Jun 3, 2026. Get started to see live stats for Birnie Plumbing and Drains.
Top positives
- Clear communication
- Tidy job sites
- Printed quotes provided
Can improve
- Punctuality concerns
- Pricing clarity
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