Critical point
Late arrivals were mentioned on Google, Yelp, and Facebook this week. Catch it in private feedback before it becomes a public review.
“Tech was two hours late and never called back. Said they would not recommend us.”
Stop bad reviews before they go public.
Fix issues before they go public and get more reviews on Google, Yelp, and other sites your customers trust. Catch unhappy customers early, then turn happy jobs into strong public proof.
67%
Fewer bad reviews going public
3×
More positive reviews from happy customers
40%
Higher in local Google search
Google, Yelp, Angi, Facebook, and more in one place
Trusted by trade businesses across North America
Marco V.
1d agoTech was two hours late and never called. Would not recommend. Already posted on Google.
Priya K.
22m agoFixed our AC same day. Polite crew and fair price. Happy to leave five stars.
Elena R.
3d agoFair quote, no upsells, and the team walked us through what they fixed before they left.
Jamie L.
5m agoDo you service the west end this week? Looking for a quote on a water heater install.
Chris M.
2d agoProfessional crew and solid workmanship. Scheduling took an extra day but they kept us updated.
Anonymous
4h agoEmergency call on a Sunday. They came within the hour and had heat back on before dinner.
Dana W.
1h agoFollow-up visit was quick and they honored the original estimate. Appreciated the photos of the repair.
This week
Customer sentiment themes
Late arrival78%
Cleanup52%
Week highlight
You fixed a late-arrival complaint privately this week. No new one-star post online.
A bad review on Google or Yelp can cost you the next job.
Homeowners compare you on Google, Yelp, Angi, Facebook, and more. One angry customer can leave a public one-star review that stays up for years and scares off new calls.
BriteKind pulls those reviews into one inbox so you see problems early. Pair that with private feedback after each job and you can fix issues before they turn into another bad post.
Catch problems on the job before they post online.
After the visit, send a quick text or put a QR on a business card, invoice, or truck. If something went wrong, you hear about it privately first, while your crew can still fix it quickly. When the experience is great, you can send those positive reviews to Google.
QR on the business card, invoice, or truck
Customer scans, answers a few questions, and your team sees it in the dashboard.
Route feedback the right way
Happy customers can post publicly on Google, while unhappy feedback comes to your team first.
Fix it before they post
Follow up quickly, make it right, and protect the relationship before it goes public.
Ranked 40% higher in local Google search.
50% fewer bad reviews compared to last month.
Get more reviews so new customers find you.
Great work is not enough if your profiles look quiet. Collect reviews on Google, Yelp, Angi, and more so you stand out when locals search for your trade.
More reviews, more calls
Fresh reviews show you are active. BriteKind asks happy customers at the right time.
Show up when people search
Steady new reviews help you rank on Google and the sites your customers use.
Reply from one inbox
Answer reviews on every connected site without jumping between apps.
Fewer bad posts online
Fix private complaints early and keep one-star reviews off your profiles.
0%
Of homeowners check online reviews before they hire
0%
Of home service searches start on Google
0×
More likely to get clicks when you have fresh reviews
0%
Of people read how owners reply to reviews
How BriteKind works
Three simple steps: protect your online reputation and win more reviews from happy customers.
01
Watch all your reviews
Connect Google, Yelp, Angi, Facebook, and the sites you use. See new posts in one inbox so a bad review does not sit there for weeks.
02
Let customers reach you privately
Add a QR or text link after each job. If they are upset, you hear first. Fix the problem before they go public.
03
Ask for more reviews
Happy customers get a simple nudge to leave a review on Google, Yelp, or wherever you need them most. More stars help you show up when locals search.
Protect your reputation. Win more reviews.
Stop losing jobs to bad posts on Google, Yelp, and other sites. Catch problems early and ask happy customers for reviews. One dashboard for your whole crew.
Built for plumbers, HVAC, electricians, and more
Questions?
Here are straight answers
BriteKind is a tool for home service companies. It helps you catch unhappy customers before they post a bad review online, and helps you get more reviews on Google, Yelp, and other sites.
After a job, the customer scans a QR or opens a link. They tell you if something went wrong in private. You can call them, fix it, and avoid a public one-star post on Google, Yelp, or elsewhere.
Yes. When a job went well, BriteKind can prompt the customer to leave a review on the site you choose. More reviews on Google, Yelp, and Angi help you look trustworthy and show up in search.
Google, Yelp, Facebook, Angi, BBB, Thumbtack, Nextdoor, and more. We focus on the sites home service companies actually use.
Most owners connect their main sites in under an hour. You can add the QR or text link to invoices the same week.
BriteKind can draft replies. You approve what goes live. Nothing posts without you.
Yes. Start free and look at a sample dashboard. Connect your own business when you are ready.