5.0
(98)
“Sean is dedicated, polite, down-to-earth, and incredibly knowledgeable. That professionalism carries through his entire team.”
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Jessica Ferrarotto
6 months agoHe was so kind and patient, and took the time to explain everything to me. All the guys from First Call have been so friendly, knowledgeable, respectful and helpful. Their customer service is second to none!
Jonathan Ching
7 months agoEthan and Magnus showed up on time, and got the install done efficiently while taking the time to explain what they were doing. I would recommend First Call Heating & Cooling to any homeowners and contractors!
Lea Ann Ouimet
3 months agoSean was extremely patient and quick to respond to questions as I tried to decide whether to do a repair or replace the furnace.
Denis Perron
6 months agoI've had two major furnace breakdowns, both in the middle of winter, and Sean and his crew made things right without fail. He's genuine and he makes sure everything is truly safe. This company has handled all my HVAC work and every maintenance call across my properties for years...
Manjunath Hegde
7 months agoSean was easy to talk to and was upfront about both cost and the water heater they sell. They made sure to get the job well done, clean the space after installation, and share regular maintenance tips. They also helped load up my old rental in my car for easy drop off.
Marco V.
1d agoTechnician arrived on time, fixed our AC quickly, and walked us through what was wrong.
Priya K.
22m agoNo one showed for the morning window and I never got a call back. Very disappointed.
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Lea Ann Ouimet
3 months ago“Sean was extremely patient and quick to respond to questions as I tried to decide whether to do a repair or replace the furnace.”
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Thank you so much, Lea Ann! We know a furnace breakdown is stressful, especially when you're weighing repair vs. replace. Sean is always happy to walk through the options at whatever pace works for you - there's no rush on a decision like that. We're glad we could get you sorted out quickly and at a fair price. Really appreciate you taking the time to share this, and don't hesitate to reach out if you ever need anyth...
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Top positives
- Fast emergency response
- Clear on-site communication
- Upfront, competitive pricing
Can improve
- Decision support takes time
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