See what customers say about Lancaster Heating & Cooling. All in one place.

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Home services team at a customer job site
4.8
(220)

They arrived on time, worked efficiently, explained each step as they went, and made sure I understood how the new system operates before they left.

Google

Cort Reithofer

3 months ago

Within 24 hours we were back up and running with a new two-stage furnace. We can't thank the team enough for their quick response, professionalism, and for helping us through what could have been a serious situation.

Google

Peter Cegnar

3 months ago

Bryce clearly explained my options and got me a great competitive price. Wes and Tony did an excellent job installing the furnace - you could see Wes's experience, knowledge and craftsmanship.

Google

Cynthia Stymeist

7 months ago

Every year like clock work in October the same codes appear and the furnace will not start. They even charged me a service call of more than $317.00 the first time because the warranty was up by 5 days. I think it has been an install problem the entire time, but we never get the...

Google

Sandra Legg

3 months ago

The professional service was above my expectations. I'm a fussy customer. I'd highly recommend Lancaster from Sales to install. Efficiency, looks beautiful and it's so quiet.

Google

Cecil Butler

4 months ago

Cassandra was responsive, organized, and kept me informed about scheduling. Pat and Mattew arrived on time, worked efficiently, explained each step, and cleanup after the job was thorough.

Google

Marco V.

1d ago

Technician arrived on time, fixed our AC quickly, and walked us through what was wrong.

Google

Priya K.

22m ago

No one showed for the morning window and I never got a call back. Very disappointed.

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Cynthia Stymeist

7 months ago

Every year like clock work in October the same codes appear and the furnace will not start. They even charged me a service call of more than $317.00 the first time because the warranty was up by 5 days. I think it has been an install problem the entire time, but we never get the...

Edit before you post online

Thank you for sharing this, Cynthia - we're genuinely sorry you've dealt with recurring issues year after year. That is not the experience we want for any customer, and we understand your frustration, especially given the circumstances around your house fire. We'd like to look into this properly. Please reach out to us directly so we can review the full service history and work toward a real resolution for you.

We analyzed Lancaster Heating & Cooling across 7 public sources

Customer reviews for Lancaster Heating & Cooling are spread across the web. BriteKind pulls them into one inbox so your team can read, reply, and act without jumping between sites.

Guest photo from a Google review at Lancaster Heating & Cooling
Another guest photo from a Google review at Lancaster Heating & Cooling

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Preview data from Jun 3, 2026. Get started to see live stats for Lancaster Heating & Cooling.

Top positives

  • Professional installation
  • On-time arrival
  • Clear communication

Can improve

  • Recurring service issues

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