4.8
(99)
“Ken came to do the estimate on the day and at the time he said he would. Quote was competitive and the roof was installed on the day promised.”
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Michele Dupras
6 months agoKen knows his stuff and is very easy to talk to - he explained and answered every question we had. His crew was absolutely awesome, and the yard clean-up was fantastic.
Emma Boese
a year agoKen was quick to respond with a quote and it was the best price around. He understood the urgency and came out a few days later. They did such a great job we hired them back for the flashing too.
Elizabeth Ogunboye
7 months agoI left a voicemail and followed up with an email - no reply. When I finally reached Ken, he said the quote was only valid for that year, which contradicted his earlier statement. That was the last I heard from him.
Michael Chang Sun
2 months agoGreat snow removal service in Waterloo! They are reliable, responsive, and always do a thorough job clearing the snow. Very satisfied with their service.
Christopher Quinlan
8 months agoKen was great to deal with - came for the estimate on the day and time he said he would, quote was competitive, and the roof was installed on the day promised. Guys cleaned up the site well after. A pleasure from start to finish.
Marco V.
1d agoTechnician arrived on time, fixed our AC quickly, and walked us through what was wrong.
Priya K.
22m agoNo one showed for the morning window and I never got a call back. Very disappointed.
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Elizabeth Ogunboye
7 months ago“I left a voicemail and followed up with an email - no reply. When I finally reached Ken, he said the quote was only valid for that year, which contradicted his earlier statement. That was the last I heard from him.”
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Hi Elizabeth, thank you for taking the time to share your experience. I sincerely apologize for the missed voicemail and the lack of follow-up on my email reply - that is not the standard of communication I hold myself to. I also understand how frustrating it was to hear the quote conditions had changed without a clear explanation. I would welcome the chance to speak with you directly and make this right. Please feel...
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Top positives
- On-time arrival
- Competitive pricing
- Clean job site
Can improve
- Follow-up communication
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