4.8
(21,716)
“He diagnosed the issue quickly, fixed everything within about 45 minutes, and was in and out without any hassle.”
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sukhmun mukker
3 months agoHe diagnosed the issue quickly, fixed everything within about 45 minutes, and was in and out without any hassle. He was incredibly kind, friendly, and professional the entire time. He took the time to explain everything clearly and answered all my questions patiently.
Natasha Gebreselassie
3 months agoHe walked us through the problem and remained transparent throughout about the costs. It didn't feel like he was making a sales pitch - the issue was easily resolved and I could ask questions for clarity about anything.
Mac
3 months agoHe did appear to be extremely busy and taking calls while he was doing repairs. I would have preferred he not be on the phone while handling a torch - but service was great and work was excellent.
Elizabeth Agrawal
6 months agoSix technicians across three crews worked together in my tiny basement. They explained what they were going to do, kept the area tidy and clean, and went over how to maintain the new equipment. All were polite, kind, and respectful of me and each other.
Robynn Pellegrini
6 months agoGiven an appointment same day and their team member was here by noon. Abraham was professional, polite, explained everything he was doing, and took care of the clean up afterwards - far more than I expected.
Marco V.
1d agoTechnician arrived on time, fixed our AC quickly, and walked us through what was wrong.
Priya K.
22m agoNo one showed for the morning window and I never got a call back. Very disappointed.
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Mac
3 months ago“He did appear to be extremely busy and taking calls while he was doing repairs. I would have preferred he not be on the phone while handling a torch - but service was great and work was excellent.”
Edit before you post online
Hi Mac, thank you for taking the time to share your feedback. We are glad the repair was completed well and that your experience was positive overall. You raise a fair point about phone use during the job - that is not the focused, attentive service we want every customer to receive. We will share this with the team. We appreciate your understanding and hope to serve you again.
We analyzed Reliance Heating, Air Conditioning & Plumbing across 5 public sources
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Top positives
- Clear communication
- Quality workmanship
- Clean, tidy work area
Can improve
- Technician distraction on site
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