4.7
(1,546)
“They put down covers to protect the floor. Once done, Tim explained how the new water tank worked. If this is Roy Inch's standard, they have top notch employees...”
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Ruth Benn
6 months agoKevin phoned enroute and by 10:15 a.m. he had completed his work and left our home with the work done and our house warm again. Amazing staff, efficiency and customer service.
Ricky
6 months agoRobert and Tim went above and beyond when replacing my water heater. They also noticed a subtle gas leak that had nothing to do with their work and they took care of it for me. 10/10 would recommend.
Rochelle Deacur
4 months agoWe are in the middle of a polar vortex and our heat and hot water are shut off. They scheduled an appointment 4 days out, then offered 5 days. I was left on hold 33 minutes and then disconnected with no appointment confirmed.
Jody Winegarden
6 months agoJosh brought over 3 space heaters to assist while we waited for the install. Jordan, Nate and Rob replaced our 20+ year old furnace and AC on the same day. They walked us through the beginning, middle and end of the install.
Marco V.
1d agoTechnician arrived on time, fixed our AC quickly, and walked us through what was wrong.
Priya K.
22m agoNo one showed for the morning window and I never got a call back. Very disappointed.
Elena R.
3d agoExcellent work on our water heater install. Fair price and the team was respectful of our home.
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Rochelle Deacur
4 months ago“We are in the middle of a polar vortex and our heat and hot water are shut off. They scheduled an appointment 4 days out, then offered 5 days. I was left on hold 33 minutes and then disconnected with no appointment confirmed.”
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Rochelle, we are truly sorry for the experience you had during what was already a stressful situation. A gas shutoff in the middle of a polar vortex is exactly when we need to be at our best, and we fell well short of that. The long hold times, the scheduling delays, and the disconnected call are not acceptable. We would very much like to make this right - please reach out to us directly so we can follow up with you...
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Top positives
- Knowledgeable technicians
- Goes beyond the job scope
- On-time or early arrival
Can improve
- Urgent scheduling delays
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