4.7
(12)
“Super easy to communicate with, takes the time to explain everything, and the quality of work is impeccable.”
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Suzanne Braam
3 years agoScott is great with details and scheduling. He always informed me about the week's plans and kept me in the loop. The job was completed well within the time frame that was quoted.
April Oscarson
7 years agoThe quality of work is stellar and the ease of communications and timely, thoughtful service really makes this company stand out. The workmanship is impeccable.
Lorraine Heber
7 months agoScott came to our condo in the morning and by the afternoon our toilet was installed. The plumber, Collin, was very professional and friendly. Excellent service.
Shawna Patchett
10 months agoI've worked with Scott and his team for well over a year and couldn't have asked for a better team. Super easy to communicate with, takes the time to explain everything, and the quality of work is impeccable.
Dave and Lynn Graham
6 years agoWe were so impressed by his work on our basement that we recently asked him to update the rest of our home. Scott was helpful, informative, professional, and thorough throughout the entire process.
Marco V.
1d agoTechnician arrived on time, fixed our AC quickly, and walked us through what was wrong.
Priya K.
22m agoNo one showed for the morning window and I never got a call back. Very disappointed.
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Lorraine Heber
7 months ago“Scott came to our condo in the morning and by the afternoon our toilet was installed. The plumber, Collin, was very professional and friendly. Excellent service.”
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Thank you so much for the kind words, Lorraine! We are glad Scott could get you scheduled quickly and that Collin made the experience smooth and stress-free. Same-day installs are always satisfying when everything goes to plan. We appreciate you taking the time to share your experience and hope to work with you again whenever you need us!
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Top positives
- Clear communication
- Quality workmanship
- Clean, tidy job site
Can improve
- Scheduling lead time
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01
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02
Let customers reach you privately
Add a QR or text link after each job. If they are upset, you hear first. Fix the problem before they go public.
03
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Yes. The reviews and numbers on this page are examples. Link your Google, Yelp, Angi, and other review sites when you are ready to see your real customer feedback for Waterloo Home Improvement.
Most customers never leave a public review. You still have to open Google, Yelp, Angi, and other apps one by one. BriteKind puts public reviews in one list and adds private feedback from customers who stay quiet online.
You see every online review in one place. A QR on your business card, invoice, or truck lets customers share honest feedback with your team in private, even when they would not post on Yelp or Google.
No. It stays between the customer and your team. It is not posted to Google, Yelp, or social media.
No. Most owners connect their main review sites in under an hour. You use the sites you already have. No tech team required.
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